Good morning, all!
Liz from shipping here. I just want to update you all on the situation currently happening with USPS/UPS shipping and delays. The USPS processing facility in Kearny, NJ had their roof collapse from hurricane Ida (it actually injured 7 workers) and it has made shipping a bit of a mess, as they send their mail to other states now for processing, and transfer packages to UPS to complete the delivery. As the holidays approach, I recommend everyone sign up for UPS/USPS text updates for further information on packages they order online, delayed or not.
I cannot refund shipping on delayed packages. There is a massive shortage of shipping clerks, drivers, and postal workers across the country and it is definitely causing some complications.
I do my best to get all packages out in a timely manner, and when I drop off the packages to the post office, it is up to them to deliver your shipments on time and with care. I apologize in advance for any delayed packages that may occur through USPS or UPS, but we're all doing our best!:)
Thank you !!